Privacy Policy

Last Updated: January 19, 2024

1. Information We Collect

We collect information you provide directly to us when you use our account recovery services:

• Personal Information: Name, email address, phone number
• Recovery Details: Platform information, account description
• Payment Information: Processed securely by IntaSend (we don't store card details)
• Chat Logs: Conversations with our chatbot for support purposes

2. How We Use Your Information

We use your information to:

• Provide account recovery services
• Process payments
• Send service-related emails (confirmations, updates)
• Improve our chatbot and services
• Respond to your inquiries
• Comply with legal obligations

3. Information Sharing

We DO NOT sell or share your personal information with third parties, except:

• Payment Processor: IntaSend processes payments securely
• Email Service: Resend sends transactional emails
• Legal Requirements: When required by law

4. Data Security

We implement industry-standard security measures:

• HTTPS encryption for all data transmission
• Secure database with access controls
• Regular security audits
• We NEVER ask for your passwords

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting us.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing emails
• File a complaint with data protection authorities

7. Cookies

We use essential cookies for:

• Session management
• Chatbot functionality
• User preferences

We do not use tracking or advertising cookies.

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

9. Changes to Privacy Policy

We may update this policy periodically. Significant changes will be communicated via email.

10. Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@vanillarecoveryhub.com
• Support: support@vanillarecoveryhub.com